Redefining Software Maintenance
Software is becoming increasingly important, even in traditional engineering companies. PROBAT now employs as many software engineers as mechanical engineers. The former work daily on the further development of the company's highly innovative machine and plant control systems, always with the customer in mind and the question of how production processes can be further optimized:
Overall Equipment Effectiveness, system stability and process reliability are key aspects. The right maintenance strategy is essential for long-term software operation and customer satisfaction. In the area of services, PROBAT has recently expanded its portfolio: Basic, Comfort, Premium and Complete are the names of the four different software maintenance packages − also known as Software Service Level Agreements − that proactively prevent production system down-times for customers worldwide. The services agreed for each service level ensure that the installed PILOT machine control is updated throughout the entire product life cycle in consultation with the customer. PROBAT experts regularly check the software, point out potential future problems and make the necessary adjustments.
PROBAT's SOFTWARE SERVICE LEVEL AGREEMENTS already offer an exceptionally high level of operational reliability with the comprehensive services of the Basic version. Supplemented by additional services, the Comfort, Premium and Complete packages ensure even greater customer satisfaction. The following service components are included in all Service Level Agreements:
The BACKUP TEST ensures that the backup systems are working properly. Data recoverability is guaranteed.
The REMOTE ACCESS TEST guarantees that the systems can also be accessed by the PROBAT support team at any time.
SOFTWARE MAINTENANCE always keeps the software up to date. The latest updates, patches and security enhancements provide for the stability and security of the applications.
FAULT DIAGNOSIS identifies and rectifies potential faults before they become a problem. Downtime is minimized by early detection and resolution of system irregularities.
APPLICATION MONITORING provides real-time information on resource usage, user interactions and other relevant metrics to increase efficiency.
The SOFTWARE UPDATE ROUTINE automates updates and ensures that all systems are always up to date. This closes security gaps and optimizes performance.
With customized Software Service Level Agreements, PROBAT offers its customers a comprehensive and future-oriented maintenance concept that guarantees maximum operational reliability and efficiency. The combination of proactive service and individual adaptation makes PROBAT a reliable partner for sustainable and optimized production processes - today and in the future.
